NEWTON, NEW JERSEY -- In March (under 7 months ago) I'd a $10,000 job finished to put in laminate flooring on my entire 1st ground. I replaced 15-20 calendar year old laminate flooring, some carpet plus some linoleum and went by using a seamless whole 1st floor of the most crucial gate ebony oak. Since the flooring in the varied rooms had differed the installers proposed a full substitute on the subfloor to be able to make sure everything was level. Despite the unforeseen cost of $a thousand we made a decision if we had been gonna do the job we should always do it correctly and made a decision to fork out the more money. Fewer than six months later I started to see that all over exactly where the floor transitions from your consume in percentage of the kitchen to the living room was bending when walked on. Sometimes it appeared so off that you could potentially Practically vacation in excess of the lil. Following a MONTH of arguing with customer service I last but not least obtained a person out here to have a look at it but it absolutely was the initial installer.
They Reduce the new carpet out in my driveway and introduced it in piece by piece, space by space. As I just had my walls painted, I went upstairs immediately after many hrs and said towards the lead guy, what transpire to my freshly painted walls. His response was oh that was there. I explained no it wasn’t as you could tour my home and see all partitions were being freshly painted with NO marks. He apologized and afterwards despatched his figure out to his van to get a thing to clean my partitions. Well my walls went from a product to pink coloring since the chemical striped the paint. He then apologized yet again and said I’m sorry have you been happy with the carpet career And that i reported to him no and my spouse signed our agreement Underneath PROTEST. These laborers are outside individuals who will not be Qualified and will be screened ahead of coming into customers houses.
I however uncover it quite disturbing how this set up crew of yours could have done such a quality occupation on the two upstairs rooms and thoroughly screwed up the remainder of the home.
The foot targeted visitors staying myself and my spouse, plus a medium-sized Pet. Aspect Take note: The small linen closet while in the corridor wasn't completed, I do not know why. I didn't even observe till my mom pointed it out. How on the planet would they not do a very small linen closet? Would that have been A different $a hundred?
The installer arrived at three:50 and when he came inside of to look at the put he essentially said “wow, that is a whole lot”…..I live in a one bedroom condo and don’t have more furnishings than the normal human being! He then told me that it could consider five-six several hours to carry out the install which wouldn’t get the job done simply because my creating only enables work such as this to be done among sure hours and he wouldn’t be completed till 9:00pm so I needed to reschedule. The first customer service rep which i spoke with was carefully unhelpful and advised me the earliest available set up was the following Monday but that he couldn’t ensure a early morning put in. After i referred to as back again to talk to a supervisor, Yvette empiretoday reviews was Luckily practical, got the set up scheduled for Saturday early morning and refunded me ten% of the overall cost. Thanks Yvette!
We’re glad to hear that you've been contacted. We’ll go on to comply with up with you till your installation is done.
Oct 30, 2018 at twelve:21 am I actually don’t know wherever to get started on my working experience with this company has become so immensely Poor, terms ca probably not Categorical the dis-pleasure with this organization. My initially come across using this type of corporation was however the customer service dept, They despatched the sales individual to the wrong deal with and called me to state I wasn’t at your house and which the income individual was at my door (intellect you I have been ready on all of them day) The income particular person was sent to my moms handle.
I needed to talk to a "manager" so I figured I must stay on the line for over an hour or so. To my surprise, inside of a couple of minutes I'd a "Reside" particular person on the other stop.
Could one, 2018 at four:06 pm Shame Shame Shame to Empire Today…. the usage of inexperienced laborers to install tile. We had the tile set up last week and however haven't listened to again from a manager or inspector on all the problems. Essentially on working day just one the tile installer seemed to really know what he was doing but he didn’t return the 2nd working day and left it up to two inexperienced laborers to complete.
I dont determine what i should do to acquire crap fixed and have them outside of my residence. This has become a complete disruption to our life and it nonetheless isnt more than. Aid!
Maintenance individuals have constantly been cancelling and will’t appear to get out to her dwelling for service. They phone and never ever demonstrate up.
(it’s been three days considering that they were there). We've to maneuver into the home and can’t since the floors and baseboards need to be fixed. We've folks looking to acquire the home that we have been shifting from so we have been in bind right until That is all preset. Yet no one will get in touch with us from the corporate and try to resolve your situation. I want I could increase pics on this site so Every person can see how bad it can be! Working with Empire Today has become a awful nightmare!
I'd personally put in them myself. The next day the installers confirmed up to setup the lamenet floor, I showed them what was to be completed almost nothing was reported at that point, forty five minutes into a half one hour later I receive a get in touch with the dude over the phone tells me that it had been about to cost me 5 hundred dollars additional as a consequence of an issue with asbestos.. He said I'd two selections, one particular was to acquire the floor flooted or have anyone appear out and check it for asbestos I selected the main a person simply because this is a rental And that i needed to get it done without delay.
(three) the stairwell carpet put in has presently began to turn into un-nailed and corners are beginning pop up. This is a very the latest discovery that was noticed by us just yesterday.